Our policy is valid for a period of 7 calendar days from the date of the purchase. If you receive your order and are not satisfied with a particular item, you can submit a request for a refund. If the period of 7 days has lapsed since the purchase, unfortunately we cannot offer you a refund.
One of the following criteria must be met to qualify for a refund:
• Product is damaged or defective
• Product is not as described
• There is an order error
Customer must provide a detailed description of the inaccuracy or faulty item, by email, within 7 days to [email protected] Please provide photographic evidence if possible. The issuance of the refund is at the discretion of La Casa Del Formaggio.
If you have any questions about this Policy, please contact us: